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    Frequently Asked Questions (FAQs)
  • Who are No1soldoutevents.com?
  • No1soldoutevents.com is an independent ticket broker, specialising in obtaining tickets in the first 15 rows for all rock and pop concerts in the UK. Of course not all of our tickets are in the first 15 rows - we can obtain a wide selection of tickets for all sold out events, and we can cater to all budgets.
  • Why should I buy tickets from a ticket broker?
  • It is sometimes difficult to purchase good seats when they go on sale to the general public. Many people have become frustrated with unsuccessful attempts on the phone, website crashes or queuing for hours in long lines of fans trying to get the best seats. Most fans don't even know that tickets have gone on sale until it's too late. It is for these reasons that the need for ticket brokers like No1soldoutevents.com has grown.

    Much like the stock market influences stockbrokers, the ticket market influences the buying and selling prices charged by ticket brokers. Better seats can be more expensive to obtain, and when the supply of tickets is high the prices will drop. For most events, prices change constantly. We can provide premium front seats in the first 15 rows, which are the most desirable. Tickets have become an increasingly popular gift for special occasions. Whether impressing an important business client or making a loved one's special day extra memorable, tickets are a truly safe bet when choosing an extra special gift. Sitting in the first 15 rows, so close to the stage, is sure to make the event unforgettable!
  • Why do you charge over face value?
  • We obtain the tickets we sell in many ways. In many cases, to obtain premium seats for you, we must pay over face value ourselves. We pay ticket holders a premium for their seats so they are willing to sell them for certain concerts. Better seats in the first 15 rows can be more expensive to obtain, and the difficulty we have in acquiring your tickets is reflected in the price you pay.
  • Isn't it true that if ticket brokers didn't buy up tickets there would be plenty of seats for all the fans?
  • Not at all. Ticket brokers generally only have a very small amount of tickets for any concert and it does not affect availability at all. Most shows that are sold out would not even come close to having enough capacity for all fans to attend. You may see many brokers advertising many tickets for the same concert, but bear in mind that the ticket network is wide and most brokers will source at least some of their tickets from other brokers.
  • Do ticket brokers usually get tickets at "face value" or less?
  • Quite the opposite. Brokers must usually pay more than the face value to obtain their tickets. The better the seat and the more popular the event (and the rarer the ticket), the more the broker must pay to convince someone to part with their tickets!
  • Where do ticket brokers get their tickets?
  • Ticket brokers buy the bulk of their tickets from the general public. We also buy from other brokers, agencies, season-ticket holders, promoters, eBay and occasionally even the box office.
  • How do brokers decide how much to charge for their tickets?
  • The main factors to take into account include the cost of purchasing the ticket, the difficulty in obtaining it, the general market value of the ticket and the public demand for such a ticket. Once prices are established they will fluctuate regularly based on supply and demand.
  • I can understand a service charge but for some events brokers charge five to ten times over the face value. How can you justify this?
  • Remember that brokers have to pay above the face value themselves to obtain quality tickets. Most brokers are law-abiding, hard working individuals who embrace capitalism and apply free market principles to make an honest living.
  • How do I know my credit card information is safe when I buy tickets from your website?
  • Your order is placed on a Secure Server and transmitted to us using SSL (Secure Socket Layer) technology. All your details are encrypted and cannot be seen by anyone else.
  • I would like to sell my tickets. Do you buy tickets?
  • As our main source of supply is the general public, we are always interested in buying any tickets you might have spare. Please contact us on 01691 778766 or send us an email to info@no1soldoutevents.com, including details of seat numbers and the price you would like for your tickets.

    We are open 10am-6pm Monday-Thursday & 10am-2pm Friday, excluding bank holidays. If you need to contact us outside of opening hours, send us an email at info@no1soldoutevents.com.
  • My tickets have been lost or stolen. What can you do?
  • We ask that customers take good care of their tickets and make sure they keep them safe, as we cannot replace them under any circumstances.
  • Can I cancel for any reason after I have placed an order?
  • Sorry, all sales are final. We cannot cancel or refund your order once you have paid for it.
  • Is No1soldoutevents.com associated with any other venue, box office or agency?
  • No1soldoutevents.com is an independent ticket broker and is not associated with any other ticketing agency, box office, venue or promoter. We do not have agreements with and are not authorised by any promoter, artist or venue. Any and all copyrights, trademarks and trade names used by us are for descriptive purposes only. We are able to obtain rare, first 10 rows, and premium tickets through our own network of contacts and suppliers.
  • When will I receive my tickets?
  • In most cases we endeavour to send tickets out to you as soon as we receive them from our suppliers. If your tickets are in stock at the time you order them, we will send them out to you within the week. Tickets that are specially printed "souvenir tickets" are usually released late, as are standing or general admission tickets (to prevent forgery and fraud). Unfortunately the trend lately is for promoters to release tickets as late as possible, so your tickets may not reach you until shortly before the concert. Tickets will usually be with you no later than 7 days before the event. If you need tickets for a special event such as a birthday, tell us and we will try our best to get your tickets out to you as soon as possible, but please be aware it is completely out of our hands as to when we will get the tickets in stock.

    All tickets are sent Royal Mail Special Delivery within the UK. This guarantees next day delivery and insures the tickets against loss or damage. Tickets will need to be signed for at your end. Responsibility for your tickets transfers to Royal Mail once we have sent them and we cannot be held responsible if Royal Mail lose your tickets.

    We prefer to arrange for international orders to collect their tickets from our shop, but we can send tickets out if the timeframe allows.
  • My concert has been cancelled. What happens now?
  • If your concert is rescheduled, your tickets will be valid for the new date and you will have the exact same seats. If you cannot attend the rescheduled date, or there is no rescheduled date, we can only refund the face value of the ticket, as stated in our terms and conditions. We are sorry about this, but because we are brokers some of our tickets have changed hands many times before they reach us.

    We buy from other brokers, companies, agencies, eBay and the general public (some of whom queued up all night to get the first 15 row tickets and do not give refunds!). We do not get the price that we paid back for our tickets, only the face value. This is consistent across the board for all ticket brokers.
  • I don't want to give my credit card details online. Can I order by phone?
  • You can call us on 01691 778766 on Monday-Thursday, 10am-6pm & Friday, 10am-2pm.

All tickets purchased through no1soldoutevents are fully guaranteed.

Arrive at the event in full confidence, tickets in hand.